Shipping & Returns
Fast, reliable shipping options and hassle-free returns. Your satisfaction is our priority.
Shipping Options & Delivery Times
At JirehWear, we strive to process and ship your orders as quickly as possible. Here’s everything you need to know about our shipping policies and delivery times.
Fast Processing
Orders processed within 1-2 business days
Free Shipping
On all orders over $50
Worldwide Delivery
We ship to most countries
| Service | Delivery Time | Cost | Details |
|---|---|---|---|
| Standard Shipping | 5-7 business days | $4.99 (Free over $50) | Most economical option |
| Express Shipping | 2-3 business days | $9.99 | Priority handling |
| Overnight Shipping | 1 business day | $19.99 | Next business day delivery |
| International Shipping | 7-14 business days | $14.99 | Additional customs fees may apply |
Important: Orders placed after 2 PM EST will be processed on the next business day. Delivery times are estimates and may vary during holidays or peak seasons.
Order Processing
We process orders Monday through Friday, excluding major holidays. Once your order is processed and shipped, you will receive a confirmation email with your tracking information.
- Order Verification: 1-2 hours
- Processing Time: 1-2 business days
- Shipping Time: Varies by selected method (see table above)
Order Tracking
Once your order ships, you’ll receive a confirmation email with your tracking number. You can track your package using the link provided or by visiting our Order Tracking page.
International Shipping
We ship to most countries worldwide. Please note:
- Customs fees, import duties, and taxes are the responsibility of the customer
- Delivery times may vary based on destination country
- Some restrictions may apply to certain products or destinations
- International orders may be subject to additional processing time
Shipping Restrictions
Some items have special shipping considerations:
- Fragile items may require additional packaging
- High-value items may require signature confirmation
- Certain locations may have shipping restrictions
Return Policy
We want you to be completely satisfied with your JirehWear purchase. If you’re not happy with your order, we’re here to help with our straightforward return and exchange process.
30-Day Returns
Hassle-free returns within 30 days
Easy Exchanges
Quick size or color exchanges
Full Refunds
Refund to original payment method
Return Requirements: Items must be unworn, unwashed, and have original tags attached. Return shipping costs are the responsibility of the customer unless the return is due to our error.
How to Return an Item
- Visit our Returns Portal
- Enter your order number and email address
- Select the items you wish to return
- Print your prepaid return label (if applicable)
- Package your items securely and ship them back to us
Exchange Process
For exchanges, we recommend placing a new order for the desired item and returning the original item for a refund. This ensures you get the correct size/color before returning the original.
- Exchanges are processed as a return and new purchase
- You will receive a refund for the returned item
- The new item will be charged at current prices
- Price differences will be refunded or charged accordingly
Refund Processing
Once we receive your return, we will inspect the items and process your refund within 5-7 business days.
- Refunds are issued to the original payment method
- Credit card refunds may take 7-10 business days to appear on your statement
- Original shipping costs are non-refundable
- Return shipping costs are customer’s responsibility
Non-Returnable Items
The following items cannot be returned or exchanged:
- Sale items and clearance merchandise
- Personalized or customized products
- Underwear and intimate apparel
- Items without original tags
- Damaged items not due to manufacturing defects
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a free return and send you a replacement or issue a full refund, including shipping costs.
International Returns
International customers are responsible for return shipping costs and any customs fees associated with returning items. We recommend using a trackable shipping service and purchasing shipping insurance.
Need Help?
Our customer service team is here to assist you with any shipping, return, or exchange questions.
Email: support@jirehwear.com
Phone: +1 (555) 123-4567
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM PST