Frequently Asked Questions

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All Questions
Shipping
Returns & Exchanges
Products
Account & Payment

Shipping Questions

How long does shipping take?

Shipping times vary depending on your location and the shipping method selected:

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days
  • Overnight Shipping: 1 business day
  • International Shipping: 7-14 business days

Orders are processed within 1-2 business days. You’ll receive a tracking number once your order ships.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $50 within the United States. International orders have a flat rate shipping fee of $14.99.

How do I track my order?

Once your order ships, you’ll receive a tracking number via email. You can also track your order by:

  1. Logging into your account on our website
  2. Visiting our Order Tracking page
  3. Using the tracking link in your shipping confirmation email

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery. To be eligible for a return:

  • Items must be unworn, unwashed, and have original tags attached
  • Return shipping costs are the customer’s responsibility
  • Refunds are issued to the original payment method
  • Sale items and personalized products are final sale
How long do refunds take to process?

Once we receive your return, we inspect the items and process refunds within 5-7 business days. Credit card refunds may take 7-10 business days to appear on your statement, depending on your bank’s processing time.

Product Questions

How do I care for my JirehWear clothing?

For best results and to maintain the quality of your garments:

  • Machine wash in cold water with similar colors
  • Tumble dry low and remove promptly from dryer
  • Avoid using bleach or fabric softeners
  • Iron on low heat if needed
  • Follow specific care instructions on the garment label
Do your clothes run true to size?

Yes, our clothing generally runs true to size. We recommend consulting our detailed size guide for specific measurements. If you’re between sizes or unsure about fit, we recommend sizing up for a more comfortable fit.

Account & Payment

What payment methods do you accept?

We accept the following payment methods:

  • Visa, MasterCard, American Express
  • PayPal
  • Apple Pay
  • Google Pay

All payments are processed securely through encrypted channels.

Can I modify or cancel my order?

Orders can be modified or cancelled within 1 hour of placement, as long as they haven’t entered the processing stage. Please contact our customer service team immediately if you need to make changes to your order.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to:

  • Track your orders easily
  • Save your shipping addresses
  • View your order history
  • Receive exclusive offers and updates

Other Questions

What if I receive a damaged or incorrect item?

If you receive a damaged item or the wrong product, please contact our customer service team within 7 days of delivery. We will arrange for a free return and send you the correct item or issue a full refund, including shipping costs.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping costs $14.99 and delivery typically takes 7-14 business days. Please note that customers are responsible for any customs fees, import duties, or taxes imposed by their country.

Still Have Questions?

Our customer service team is here to help! Contact us through any of the following methods:

Email: support@jirehwear.com

Phone: +1 (555) 123-4567

Live Chat: Available during business hours

Business Hours: Monday-Friday, 9:00 AM – 6:00 PM PST

We typically respond to emails within 24 hours and phone calls during business hours.

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